Payment and Cancellation Policy – Day Guests

• Full prepayment at the time of booking
• If a cancellation is made up until 3 days (72 hours) before your treatment/package a refund will be made
• After the 72 hour cancellation window has passed, full cancellation fee applies

SPA ETIQUETTE

Please respect your fellow spa-users' right to peace and privacy whilst in the spa. Relaxation zones are for reading, sleeping or quiet contemplation.

WHAT TO BRING

Towel, robe and slippers are provided for guests enjoying a treatment or those that have purchased a leisure pass. You will need to bring swimwear for wet and heat facilities.

N.B. One complimentary robe per client per day. £10 charge applies for any further robes.

T&Cs

• All treatment times stated include consultation time and changing time.
• Please notify Heywood Spa Hotel Staff if you are pregnant or have any medical conditions at time of booking.
• If your chosen treatment is unsuitable for you at time of consultation, you will be offered an alternative treatment.
• Please arrive at least 5 minutes before your treatment for consultation.
• 16’s and over only.
• All bookings are subject to availability.

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