Payment and Cancellation Policy – Hotel Residents

• Should you cancel up until 24 hours before your treatment, the charge will be removed from your account and deposit refunded
• If cancellation is made after the 24 hour cancellation window the treatment will be charged in full

Payment and Cancellation Policy – Day Guests

• If a cancellation is made up until 3 days (72 hours) before your treatment/package a refund will be made
• After the 72 hour cancellation window has passed, full cancellation fee applies