SPA CANCELLATION POLICY:

Payment and Cancellation Policy – Hotel Residents

• Should you cancel up until 24 hours before your treatment, the charge will be removed from your account and deposit refunded
• If cancellation is made after the 24 hour cancellation window the treatment will be charged in full

Payment and Cancellation Policy – Day Guests

• If a cancellation is made up until 3 days (72 hours) before your treatment/package a refund will be made
• After the 72 hour cancellation window has passed, full cancellation fee applies

RESTAURANT CANCELLATION POLICY

For Afternoon Tea reservations a payment of £10 per person is required. This will be deducted from your bill at the time of settlement. If cancelled after the cancellation period of 24 hours has passed the deposit will be charged as a no show fee. If cancelled prior to the 24 hour cancellation the deposit will be kept on hold for up to 6 months to use towards a future booking.